RETURN & REFUND POLICY

RIGHT OF WITHDRAWAL

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 calendar days without giving a reason.

For goods, the withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision within this 14-day period by means of a clear statement.

You may do so using our online withdrawal function, by email, or by using the Model Withdrawal Form provided on our website.

After informing us of your decision to withdraw, you must return the goods to us without undue delay and no later than 14 calendar days from the date on which you informed us of your withdrawal.

RETURNS

Before returning a product, we recommend contacting us so that we can provide the correct return instructions.

Returns should be sent to:

Jef Begga Verstappen
Wolvengracht 28
9000 Ghent
Belgium

You are responsible for the direct cost of returning the goods, unless we have expressly agreed to bear those costs or the goods are being returned because they are defective, damaged or incorrect.

For products that, because of their nature or size, cannot normally be returned by post, return transport may require a specialist carrier. Where applicable, information concerning the estimated return cost will be provided before purchase.

You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We therefore ask that products are handled with care and, where reasonably possible, returned securely and adequately protected for transport.

CUSTOM AND PERSONALISED PRODUCTS

The statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised, where the legal exception to the right of withdrawal applies.

A product is not automatically excluded from the right of withdrawal merely because it is made or produced to order.

Where a product is customised or personalised in such a way that the statutory right of withdrawal does not apply, this will be clearly communicated before the order is placed.

This does not affect your rights where a customised or personalised product is defective, damaged, incorrect or otherwise not in conformity with the agreement.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect or incomplete.

Please include your order number and, where relevant, photographs of the product and packaging so that we can assess the issue.

If a product is defective, damaged, incorrect or otherwise not in conformity with the agreement, we will provide an appropriate remedy in accordance with applicable consumer law.

Your statutory rights, including the applicable legal guarantee of conformity, are not limited by this policy.

SALE ITEMS

Products purchased at a reduced or sale price remain subject to the statutory right of withdrawal where that right applies.

A price reduction does not in itself remove your statutory consumer rights.

EXCHANGES

We do not operate a separate standard exchange procedure.

If you wish to purchase a different product, you may return the original product in accordance with this policy and place a new order separately.

This does not affect your statutory rights in relation to defective, damaged or incorrect goods.

REFUNDS

If you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you, including the cost of our least expensive standard delivery method offered for the original order, where required by law.

Additional delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option are not required to be reimbursed.

We will make the reimbursement without undue delay and no later than 14 calendar days after being informed of your decision to withdraw.

For sales of goods, we may withhold reimbursement until we have received the goods back or until you provide evidence that you have returned them, whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction, unless otherwise expressly agreed.

Depending on your bank or payment provider, it may take additional time before the refund appears in your account.

MODEL WITHDRAWAL FORM

If you wish to withdraw from your purchase, you may use the Model Withdrawal Form provided on our website. Use of the form is optional; you may also exercise your right of withdrawal through another clear statement.

ONLINE WITHDRAWAL

You may also exercise your right of withdrawal through the online withdrawal function available on our website.

After submitting an online withdrawal request, you will receive confirmation that your request has been received.

CONTACT

For questions concerning returns, withdrawals or refunds, please contact:

Jef Begga Verstappen
Wolvengracht 28
9000 Ghent
Belgium

Email: vatelierproductions@gmail.com
Telephone: 0493082440